Media and Thought Leadership
Startup Boston 2023: How to Crush Customer Onboarding (Presentation)
How Privy doubled down on a cross functional CS team, and what this means for retention [Podcast]
From 0 to 60 with Privy VP of Customer Success Erica Ayotte [Profile]
Anatomy of a Data-Driven Customer Journey [Webinar]
How to Build Strong Remote Culture [Profile]
CS 101 [Podcast]
How To Cut Customer Onboarding Time in Half [Blog post]
Customer Success at Scale: Flawless Execution with the One-to-Many [Webinar]
Secrets of Customer-Obsessed Leaders [Webinar]